CALCULATE YOUR
SERVICE DESK BALANCED SCORE

IMPORTANT: Please enter your actual performance below. Fractional numbers such as 10.5 for your average ticket handle time are acceptable. Click here to view a demo





Average Monthly Ticket Volume

Sample: 6,500





Average Ticket Handle Time (minutes)

Sample: 8.93





Average Agent Headcount

Sample: 12.5





Average Annual Agent Salary

Sample: $45,500